Privacy Policy

1. Introduction

Celimot ("we," "us," "our") provides telehealth mental health consultations through our website and video platform. This Privacy Policy explains what personal and health information we collect, how we use it, and the choices you have.

By using our website or booking a consultation, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly

• Name, phone number, email address
• Date of birth, and other identifying information collected during intake
• Health information you share during booking, intake forms, or consultations (symptoms, history, medications, treatment notes)
• Payment information (processed by our third-party payment provider — we do not store full card details)

Information collected automatically

• IP address, browser type, device information
• Pages visited and time spent on our website (via analytics tools, if used)

3. How We Use Your Information

We use your information to:

• Schedule and provide consultations
• Maintain accurate medical records
• Communicate appointment confirmations, reminders, and follow-ups
• Process payments
• Comply with legal, regulatory, and licensing obligations
• Improve our services

We do not sell your personal or health information to third parties.

4. How We Share Your Information

We may share your information with:

• Service providers who support our operations (e.g., video platform, payment processor, email provider) under confidentiality agreements
• Pharmacies, if a prescription is issued
• Other healthcare providers, only with your consent or as required for continuity of care
• Legal authorities, when required by law, court order, or to prevent harm to you or others

5. HIPAA Notice

Celimot is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). A separate Notice of Privacy Practices, describing your specific rights under HIPAA (including access, amendment, and accounting of disclosures), is provided at intake and available upon request.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted video sessions and secure storage of medical records. No system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain medical records for the period required by Texas state law and applicable regulations [SPECIFY RETENTION PERIOD]. Other account information is retained as needed to provide services or as required by law.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access a copy of your records
• Request corrections to your information
• Request restrictions on certain uses or disclosures
• Withdraw consent for future communications (this does not affect the legality of care already provided)

To exercise these rights, contact us at info@celimot.com.

9. Cookies & Website Analytics

Our website may use cookies or similar technologies to understand site usage. You can control cookies through your browser settings. [ADD ANALYTICS SPECIFICS IF USED]

10. Children's Privacy

Our services are intended for individuals aged 18 and older.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

12. Contact Us

Questions about this policy or your information can be directed to:

Celimot
4601 Seneca Dr, Fort Worth, TX 76137
info@celimot.com
+1 (682) 556-1274

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